![]() ![]() (Acer Incorporated) C:\Program Files\Acer\Acer Updater\UpdaterService.exe (Malwarebytes) C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamscheduler.exe (Kaspersky Lab ZAO) C:\Program Files (x86)\Kaspersky Lab\Kaspersky Total Security 16.0.0\avp.exe (Microsoft Corporation) C:\Windows\System32\mqsvc.exe ![]() () C:\Program Files\Acer\Empowering Technology\Service\ETService.exe (Malwarebytes) C:\Program Files (x86)\Malwarebytes Anti-Malware\mbamservice.exe (Apple Inc.) C:\Program Files\Common Files\Apple\Mobile Device Support\AppleMobileDeviceService.exe ![]() (Microsoft Corporation) C:\Program Files\Common Files\microsoft shared\ClickToRun\OfficeClickToRun.exe (Intel® Corporation) C:\Program Files\Intel\iCLS Client\HeciServer.exe (Apple Inc.) C:\Program Files\Bonjour\mDNSResponder.exe (Acer Incorporated) C:\Program Files\Acer\Acer SmartBoot\ASLSvc.exe (Intel Corporation) C:\Windows\System32\igfxCUIService.exe (If an entry is included in the fixlist, the process will be closed. Internet Explorer Version 11 (Default browser: FF) Platform: Windows 10 Home Version 1511 (X64) Language: English (United States) Loaded Profiles: Susan (Available Profiles: Susan) Scan result of Farbar Recovery Scan Tool (FRST) (圆4) Version:07-02-2016 ![]() I had all of the safeguards in place to keep this from happening but obviously a human being sitting in front of the computer can override this. Since he allowed this person from India remote access into the computer, I have absolutely no idea what he installed onto this HDD. but he called the number anyway and got scammed into trying to purchase a 1 year for $249.99 or a 3 year package for $449.99 to "fix" the computer. Last time I checked, all toll free numbers began with an 800, 855, 866, 877 etc. When I got to the computer, there were several abandoned remote access login boxes on the screen as well as a fake Microsoft Security Essentials window up stating that the system was infected with 36 viruses and to call toll free 1-71. My mom's friend was spending the night and he was attempting to "check his email" while she was asleep and he clicked on "something that looked like a gmail login" and now the computer has been compromised. ![]()
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